The following is our course offering. Please contact your local HansaWorld representative to schedule any courses you might be interested in.

Enterprise by HansaWorld - Service Orders

Enterprise by HansaWorld for Service and After Sales Repairs

Duration
1 day

Course Objectives
This course provides in-depth knowledge about the Service Order module in Enterprise, covering after sales repairs. You will learn how to process Service orders, work orders and worksheets, about standard problems, and how to do batch quality control. You will learn many tips how to work in the system and all will be underlined with business scenarios. All participants will be given the competence and tools needed to use this module more efficiently.

Target Audience
Users of Enterprise's Service Orders functionality, but also customers who are interested in seeing the possibilities of the Service Orders module. Also current users, who want a refresher and/or learn more are welcome. The newest features of the latest versions are always included.

Prerequisites
Basic knowledge of Enterprise by HansaWorld. No previous Service Orders knowledge is required, though helpful.

Main course topics
- Workflow and Overview
- Setting up Service Orders
- Quality Control
- Standard problems
- Processing Service orders
- Work orders and Work sheets
- The cycle of repair items
- Sales in the repair service industry
- Live examples
- and more